Enrollment & Communication
Wallace Welch & Willingham believes that one of the most important elements in a successful employee benefit plan is communication to the participants. Benefit plans are becoming more complicated every day as insurance carriers continue to innovate and add an array of new benefits and plans. Additionally, with the onset of Health Care Reform, government regulations are constantly changing the rules for administering benefit plans. The sheer number of plans available to participants can be overwhelming. For example, an employer might have as many as 15 different plans. The challenge is how to communicate the various plan provisions to the participants in addition to eligibility, participation rules, contributions, etc.
How we make employee benefits easier
Your consultant will work with you to determine the best mix of the following communication methods to help your organization’s benefit plan:
- Employee benefit portals – 24/7 information for employees and dependents
- Custom designed benefit booklets or brochures
- Custom designed benefit outlines
- Custom designed enrollment forms
- Spanish language forms
Wallace Welch & Willingham coordinates the enrollment process for their clients. Not only will we arrange for the necessary carrier personnel to attend each meeting, but our own staff members will also be there in person to assist you. We will be right beside you to help you explain benefit decisions and answer the tough questions from your employees. All our staff members are licensed benefit professionals with many years of experience. We can also assist you with Spanish-speaking enrollers when needed.
Whether your company has a large workforce or is scattered geographically, an online enrollment process can streamline the enrollment process and reduce the amount of time needed for enrollment. Wallace Welch & Willingham can help you with online enrollments, whether that is accomplished through the carrier’s online enrollment system, a third-party system, or through your own benefit or HRIS system. Online webinars can also be used to explain employee benefits and the enrollment process to employees working remotely.
Surveys and Focus Groups
Wallace Welch & Willingham can help you create a richer employee benefit plan by developing a customized electronic survey. It can help to determine the level of satisfaction with your current plan or which benefits are most appreciated. If you are thinking about changing benefits, a survey could help gauge how your employees might react to the changes.
In all these cases, we can help with either a custom designed survey to collect the information you desire, or through a focus group made up of your employees.